Terms of business

These terms apply to every project CloudHubibi FZE ("CloudHubibi", "we", "us") delivers for a client ("you"). Each project also has its own statement of work, which sets out the scope, price, timeline and payment milestones. If the statement of work and these terms conflict, the statement of work wins for that project.

1. Who we are

CloudHubibi FZE is licensed in the Dubai World Trade Centre (DWTC) Free Zone under licence number L-4086. We design, build and launch software products, and provide go-to-market and growth services.

• Registered address: Floor 4, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, UAE
• Email: fahim.latif@cloudhubibi.com
• Website: cloudhubibi.com

2. Quotes and starting a project

• Scoping calls are free and carry no obligation.
• Our quotes are fixed prices for the scope written in them, and stay valid for 30 days.
• A project starts once you have signed the statement of work and paid the first milestone.

3. Fees and payment

• You pay in the milestones set out in the statement of work.
• Invoices are due within [7] days. Prices exclude VAT, which we add where it applies.
• If a payment is overdue, we may pause work until it is paid, and the timeline moves accordingly.
• Third-party costs, such as hosting, domains, app store accounts, paid APIs and software licences, are paid by you unless the statement of work says otherwise.

4. Changes to scope

New features or changes outside the agreed scope are quoted in writing before we do them. Nothing extra is billed without your written approval.

5. What we need from you

• Timely feedback, decisions, content and access to the accounts and information we need. Delays on your side extend the timeline.
• One named person who can approve work on your behalf.
• The right to use any content, data, brand assets or materials you give us.
• Any licences, regulatory approvals and legal sign-off your product needs in the markets where you launch it. We build to the requirements you and your advisers give us, but we do not give legal, regulatory or compliance advice.

6. Our team

We deliver projects with our own team and with vetted engineers, designers and specialist partners. Everyone who works on your project is bound by confidentiality obligations, and we remain responsible to you for their work.

7. Reviews and acceptance

We share working progress throughout the project. When we deliver a milestone, you have [5] working days to review it and tell us about anything that does not match the agreed scope. If we don't hear from you in that time, or you start using it live, the milestone is treated as accepted.

8. Ownership of the work

• When you have paid in full, you own the custom code, designs and other deliverables we create for your project, and we transfer them to you.
• We keep ownership of our own pre-existing tools, code libraries, templates and know-how. Where they form part of your product, you receive a permanent, royalty-free licence to use them as part of it.
• Open-source software we use stays under its own licence terms.
• We only show your project in our portfolio or marketing with your written permission.

9. Confidentiality

We each keep the other's confidential information private and use it only for the project. That includes your idea, business plans and data. We will sign a separate non-disclosure agreement on request.

10. Personal data

Where we handle personal data on your behalf, we act as your processor and sign a data processing agreement with you. Our privacy policy explains how we handle our own clients' and enquirers' data.

11. Support and warranty

• Each project includes the support period stated in its statement of work. During it, we fix defects in our work at no extra cost.
• Support does not cover changes made by you or others, new features, or problems caused by third-party services outside our control.
• We build with care and to professional standards, but we cannot guarantee commercial success, investment, app store approval or regulatory approval for your product.

12. Limits on liability

• Our total liability under any project is limited to the fees you paid us for that project.
• Neither of us is liable for indirect or consequential losses, including lost profits, revenue or data.
• Nothing in these terms limits liability that cannot legally be limited.

13. Ending a project

• Either of us can end a project with [14] days' written notice.
• Either of us can end it immediately if the other seriously breaches these terms and does not fix it within [14] days of being told.
• If a project ends early, you pay for the work done up to that date, and we hand over that work once it is paid for.

14. Non-solicitation

During a project and for 12 months after it ends, you agree not to hire or engage directly any engineer, designer or partner who worked on your project through us, without our written agreement.

15. Using our website

The content on cloudhubibi.com and our social media pages is general information about our services, not an offer or professional advice. Our name, logo and website content belong to us and cannot be copied without permission.

16. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes will be resolved by [the courts of Dubai / arbitration under the rules of the Dubai International Arbitration Centre], after both sides have first tried in good faith to settle them by discussion.

17. General

• These terms and the statement of work are the full agreement between us for a project.
• We may update these terms for future projects. Projects already signed keep the terms they started under.
• Questions: fahim.latif@cloudhubibi.com